Terms & Conditions

By accessing and using the 3CEES Pharmacy website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. These terms apply to all users of our website and services, including patients, customers, and visitors.

If you do not agree with any part of these terms, you must not use our website or services. We reserve the right to update these terms at any time, and your continued use of our services constitutes acceptance of any changes.

3CEES Pharmacy is a registered pharmacy providing healthcare services including prescription dispensing, NHS consultations, travel health advice, mental health support, and other pharmaceutical services in accordance with UK regulations.

We are regulated by the General Pharmaceutical Council (GPhC) and operate under strict professional and legal standards to ensure the safety and wellbeing of our patients and customers.

Our services are available to patients and customers who:

• Are legally entitled to receive pharmaceutical services in the UK
• Provide accurate and truthful information about their health and medical history
• Follow professional advice and guidance provided by our healthcare professionals
• Use our services in accordance with these terms and applicable laws
• Respect the privacy and confidentiality of other patients and customers

Our prescription services are subject to the following terms:

• All prescriptions must be valid and issued by a registered healthcare professional
• We reserve the right to refuse to dispense any prescription if we have concerns about safety or legitimacy
• Prescription charges apply as per current NHS regulations
• Collection of prescriptions requires appropriate identification
• Prescription records are maintained in accordance with pharmaceutical regulations
• Emergency supplies may be provided subject to legal requirements and professional judgment

Our NHS services including consultations, Pharmacy First services, and health screenings are provided under NHS contracts and are subject to:

• NHS eligibility criteria and patient entitlements
• Professional clinical judgment and assessment
• Referral to other healthcare professionals when appropriate
• Compliance with NHS standards and protocols
• Patient consent and confidentiality requirements

Our travel health services include vaccinations, health advice, and travel consultations. These services are subject to:

• Professional assessment of individual travel health needs
• Provision of current travel health information and recommendations
• Administration of vaccinations by qualified healthcare professionals
• Charges for private travel health services as per our current fee structure
• Patient responsibility for following travel health advice

Our mental health support services are provided with strict confidentiality and professional care:

• All consultations are conducted by qualified healthcare professionals
• Strict confidentiality is maintained in accordance with professional standards
• Referrals to specialist services may be recommended when appropriate
• Emergency mental health situations will be handled according to established protocols
• Patients are encouraged to engage actively in their care

When using our website, you agree to:

• Use the website for lawful purposes only
• Not attempt to gain unauthorised access to our systems
• Not interfere with the website's operation or security
• Respect intellectual property rights
• Not post or transmit harmful, offensive, or inappropriate content
• Accept that website availability may occasionally be interrupted for maintenance

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms part of these terms and conditions.

By using our services, you consent to the collection and use of your personal information as described in our Privacy Policy and in accordance with UK GDPR and Data Protection Act 2018.

While we strive to provide excellent services, please note:

• Our services are provided subject to professional standards and regulations
• We cannot guarantee that our services will be uninterrupted or error-free
• Our liability is limited to the extent permitted by law
• We maintain appropriate professional indemnity insurance
• Patients are responsible for following professional advice and guidance

We welcome feedback and take complaints seriously. If you have concerns about our services:

• Please speak to our pharmacy team initially
• Formal complaints can be made in writing to our pharmacy manager
• We will investigate all complaints thoroughly and respond promptly
• You may also contact the General Pharmaceutical Council if needed
• We use feedback to continuously improve our services

We may update these terms and conditions from time to time to reflect changes in our services, legal requirements, or business practices. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.

For significant changes, we will provide appropriate notice to ensure you are aware of any modifications that may affect your use of our services.

These terms and conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts. Any disputes arising from these terms or your use of our services will be resolved in accordance with English law.